Category: Business Phone Service


For several years, CLECs (Competitive Local Exchange Carriers) have offered integrated solutions to businesses that required T1 speeds or greater over copper, which has been slowly chipping away at the ILEC’s (Incumbent Local Exchange Carrier) market share, but not enough for them to seriously take note. Because CLECs typically least the ‘last mile’ from the ILEC, it is a no lose scenario for them. Where the ILECs are feeling the pinch is from cable companies. View full article »

The New York Times recently quoted Verizon’s CEO as saying that Verizon is giving up on its wire line (landline) business. This is a strong statement coming from Verizon, since it earned $11.48 billion from wire lines in its most recent quarter. If the phone company leaders are positioning themselves to exit the most reliable and traditional form of communication in the market, where does that leave the 17.2 million Verizon wire line subscribers? View full article »

There are several varieties of pricing a business can offer: list, perceived, and fair. A great example of a list price is the dollar amount plainly displayed on the windshield of an automobile. From the seller’s perspective, it is the highest amount that a company hopes a customer will pay. Perceived pricing is relative and based on an individual buyer’s perspective as to what the value of a product is to them at a particular time for their specific need. Fair pricing is what the seller and the customer conclude to agree upon. It is important to keep in mind that in every instance, the manufacturer is in control of the “price” (i.e. perception of value). View full article »

AT&T announced in July that promotional rates will no longer be available for their Business Local Calling Plan (BLC). Before this news, AT&T small business customers subscribing to the BLC were offered up to $6 off the per-line rate in Great Lakes metro areas. Today the BLC plan offers unlimited local calling, Caller ID Name & Number, Call Forwarding and 3-Way Calling for $35, and a $28 per line charge for unlimited local calls with Caller ID. View full article »

There should be an award for successfully breaking the secret code of the phone company’s Call Center gauntlet and reaching a live human being. After being misrouted to the residential department only to be cut off and forced to begin again, it takes real fortitude and self-restraint to prevent a forehead shaped crater in your desk from the experience. Even after reaching a phone company employee, how do we know that the person that happened to be next in the call center queue has the experience and training to handle our request? If they’re like most employees, they do what they’re told which is usually to sell the product that generates their company the most profit. So, what are your alternatives? View full article »

The first rule in dealing with a phone company is remembering that, in most cases, they are publicly held companies designed to increase profits quickly and as often as possible. Profits to these corporations have historically come from business owners like you. In days not too long ago, the phone company was truly a utility, not unlike the water and power company. Since the beginning, they have been governed by a tariff (i.e. A list or system of duties imposed by a government with a schedule of prices or fees including geographic restrictions) which was policed by the respective state’s public utilities commission. View full article »

AT&T hammered a nail in analog dial tone’s “coffin” in December through a petition they sent to Washington FCC regulators. The 30-page brief tells the story of the inevitable doom of the analog-based PSTN (Public Switched Telephone Network). View full article »